grahamjwalters.co.uk

Home Support

With over 25 years experience, whether you need a helping hand installing a new piece of hardware or software, or are having general computer problems, we provide a fast, friendly and professional solution at a very competitive price.


Depending on the location and time involved, a standard local call out and fix (within 1 hour) would be charged at £35.00. Each additional quarter hour or part thereof would be charged at £7.50.


It may not be necessary for us to visit you, if you have a working broadband connection, we might be able to resolve your issues remotely. See our remote support page for further details.

PC / Laptop Hardware Upgrades

  • Memory - PC / Laptop
  • Processor - PC
  • Motherboard - PC /Laptop
  • Hard Disk - PC / Laptop
  • Modem - PC / Laptop
  • WiFi Adaptor - PC / Laptop
  • NIC - PC / Laptop
  • Graphics Card - PC
  • Sound Card - PC / Laptop
  • Power Supply PC / Laptop
  • TV Tuner - PC / Laptop
  • USB Card - PC
  • CD / DVD - PC / Laptop
  • Card Reader - PC
  • Floppy - PC
  • Removeable drive caddy - PC
  • Keyboard / Mouse - PC / Laptop

Peripherals

  • Printer
  • Multi Function Device
  • Scanner
  • Tablet
  • Digital Camera
  • Video Camera
  • Microphone
  • Headset
  • Speakers
  • Modem
  • WiFi Router
  • UPS
  • Web Cam
  • USB Hub
  • Network Storage
  • Projectors
  • Wireless Keyboard / Mouse

Software

  • Windows OS (XP Vista Win 7)
  • Office Suite (Word, Excel etc.)
  • Printer Drivers
  • Hardware Drivers
  • Microsoft Virtual PC
  • Backup Software
  • Online Backup
  • Network Backup
  • Internet Security
  • Anti-Virus Software
  • iTunes / mp3
  • Graphics / Design
  • Photo Editing
  • Video Editing
  • Web Browsers
  • Accounting Software
  • Utility Software

Computer crashing or running slow

An all too common problem is a computer crashing causing lost or corrupted data, or taking ages to perform even the simplest of tasks.

Some of the causes could be:

  • Too many programs running at startup
  • Components over heating
  • Hardware fault with the hard drive, memory, processor
  • Computer infected with a virus
  • Incompatible software
  • Multiple Anti-Virus / Spyware programs running

We will check your system with our health check software, document and make any changes required to leave you with a smoothly running computer.

Problems setting up your Broadband Wireless network

If you are having problems getting your Wireless network configured,

Common issues are:

  • Firewall not allowing communication between devices
  • A different SSID on the router and PC / Laptop (SSIDs are case-sensitive)
  • Router not set to the correct region
  • Interference from nearby access points
  • Incorrect or incompatible mode, 802.11a, 802.11b, 802.11g etc.
  • Wireless station access list incorrectly configured
  • Incorrect or different security encryption on each device

We will check over your Wireless settings and make the configuration changes required to provide you with a safe and secure home Wireless network.

Hardware Installation / Upgrade

We can undertake all kinds of hardware installation and upgrades for you.

Including but not limited to:

  • Installing extra memory (motherboard permitting)
  • Upgrading main processor (motherboard permitting)
  • Replacing or adding a new Hard Drive (case / motherboard / power supply permitting)
  • Fitting upgraded power supply (case / motherboard permitting)
  • New graphics card and drivers (motherboard dependant)
  • New sound card and drivers (motherboard permitting)
  • Optical drive [ CD / DVD / Blu Ray ] (case / motherboard / power supply permitting)
  • Extra cooling fans (case /power supply permitting)
  • USB All-In-One card reader (case / motherboard permitting)

Custom Build Computer

If you are having problems finding your ideal PC, then let us build one to your own specifications.


To help keep the cost down we could build the PC from your supplied components. All supplied software, including the operating system, must be provided with proof of ownership.

You can choose:

  • Case / Power Supply
  • Motherboard make
  • Processor make and speed
  • Memory, 2GB, 4GB, 6GB or 8GB (6GB & 8 GB 64bit OS only)
  • Optical Drive, Blu Ray or DVD
  • Hard Drive(s) size and how they are partitioned
  • Operating System (XP, Vista, Windows 7)

Virus Infection

A Computer virus is a small software program that spreads from one computer to another and that interferes with a computers operation.

Some symptoms of a virus are:

  • The computer runs slower than usual
  • The computer crashes or locks up
  • Disks or disk drives are inaccessible
  • Disks are reformatted
  • You see unusual error messages
  • File types are renamed
  • The computer restarts on it's own
  • Unable to print documents properly
  • New icons appear on the desktop
  • You receive out-of-memory error messages
  • Distorted menus and dialogue boxes
  • A program disappears from the computer

We will scan and clean your computer using the latest virus removal tools. Depending on the level of infection, it may be cheaper for you if we were to take your computer back to our workshop and return it to you the next day.